Founding Enterprise Client Services Manager
Clipbook
Customer Service
New York, NY, USA
Posted on Jun 27, 2025
Clipbook is looking for a results-driven Founding Enterprise Client Services Manager to join our fast-growing startup. This role will focus on the public affairs, public relations, and corporate segments.
This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements. We expect top candidates to quickly grow into leadership positions within Clipbook.
Key Responsibilities
- Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships.
- Risk Mitigation: Proactively identify risks and work collaboratively to drive retention.
- Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts.
- Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.
What We're Looking For
- ~3-7 years of professional experience in a tier 1 professional setting (strategy consulting / MBB, top investment bank or private equity fund, etc.)
- Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
- Excellent project management, organizational, and multitasking skills
- Outstanding communication skills - able to engage with both executive stakeholders and end-users, drive complex client meetings, etc.
- Strong analytical capabilities; comfortable working with large datasets, metrics, and KPIs to build ROI-driven business cases.
- Adaptability and willingness to thrive in a nimble, execution-focused startup.
We’re looking for business athletes driven by jet fuel.
The ideal candidate has a strong professional foundation in a “tier 1” professional setting (e.g. consulting at BCG, Bain, McKinsey or leadership with a top PR/PA firm) with the instinct to execute at an early stage company.
Bonus Points
- Familiarity with the public relations, media, communications, government affairs, or public affairs.
What You’ll Get
- Competitive salary, medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k).
- A smart, hard working, and resourceful team.
- A profitably- and rapidly growing startup with commercial rigor at its core.
Full JD can be found on Notion.