Do you live for that “aha!” moment, when someone realizes the power of new technology to achieve their goals? Do you want to be the one to deliver that moment? Are you excited to be making that moment come true with technology built to make the world a fairer, more sustainable place?

New/Mode is looking for an Activation Specialist to welcome and train new subscribers as they join our advocacy and civic engagement platform. Our customers are some of the coolest grassroots movements, NGOs, causes and change-makers around the world, and this is your opportunity to help them win their important campaigns. You will conduct training and strategy sessions to ensure subscribers are onboarded in a manner that sets them up for success in adopting New/Mode’s suite of products so they win their campaign goals and gain maximum value from the platform.

Our Customer Success team is focused on providing exceptional onboarding and customer experience throughout our customers’ lifecycles - we are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers’ advocacy work. Your role will be key in the process - the first months are a unique opportunity to create a strong relationship with our customers as well as a positive first impression of New/Mode’s platform as the most effective platform to activate their supporters, reach the right decision-makers, and win their campaigns.

Your Core Objectives / Outcomes Empower 500 million people to take action, by: executing on customer success strategies to increase the number of actions launched per account and other key metrics of platform adoption. Serve 75,000 causes, by: effectively onboarding causes and driving adoption of New/Mode’s platform. Meet our revenue targets, by: providing a strong training and mitigating risk through proactive churn prevention in early adoption stages. Requirements Your Essential Functions / Responsibilities Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post launch support Identify what would indicate a customer’s “win” and drive towards achieving it Manage multiple concurrent subscriber activations with effective observance of associated tasks and deadlines (as defined by the Customer Success department) Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Gain an expert understanding of and stay up to date with New/Mode’s suite of products and common workflows Liaise with the Sales department to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible Maintain high levels of customer engagement and satisfaction

Your Special Knowledge, Skills and Abilities You primarily care about the customer’s experience with a natural ownership of a project from start to finish You have a proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate You have passion to drive change and make an impact You ask the right questions, listen and communicate effectively to quickly uncover problems and find solutions. You’re tech savvy! You can dig in and learn new technologies quickly. You can clearly and intuitively explain technical concepts and solutions to non-technical users. You look for ways to improve processes and to work smarter, not harder. You also look for ways to empower others to find and use the information they need to get their jobs done. Please note: experience participating in or organizing public engagement and advocacy campaigns is a definite asset. Benefits Building a fairer, more sustainable world means taking care of our team. We offer: living wages, benefits, collaboration, experimentation, advancement.

The benefits of this position include:

4 weeks annual vacation and paid sick leave Flexible work hours Health Spending Account Long-term Disability and Life Insurance Stock options Compensation Range From: $48,000 To: $55,000 CAD

Work Location Our ideal candidate is based in Vancouver, BC. However, exceptional candidates comfortable with remote work will be considered anywhere.